Refund & Cancellation Policy

1.Summary

The short version, with the detail below:

• Start with the free trial — no card, no charge, no obligation.
• Cancel any time. You keep access until the end of the period you paid for.
• New paid subscriptions are refundable within 7 days if you have barely used the Services.
• Wallet top-ups and message charges are generally non-refundable, because we have already paid Meta.
• If we billed you in error, we fix it — always.

2.Free trial

• The trial runs for 14 days and requires no payment card.
• Trial accounts may have feature or volume limits.
• You are charged nothing unless you actively choose a paid plan.
• If you do not upgrade, the account moves to a restricted state at the end of the trial. Your data is retained for 30 days so you can export or upgrade.

Use the trial to confirm the platform fits before you pay. That is what it is for.

3.Cancelling your subscription

• Cancel at any time from your account settings, or by emailing [email protected].
• Cancellation stops the next renewal. It is not a refund of the current period.
• You keep full access until the end of the period you have already paid for.
• Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• You can export your data at any time before, and for 30 days after, cancellation.

4.Subscription refunds

4.1 New subscriptions

If you are unhappy with a first paid subscription, we will refund it in full within 7 days of the initial charge, provided usage has been minimal — broadly, under 500 messages sent and no bulk campaign run.

4.2 Renewals

Renewal charges are generally non-refundable, since you had the full previous period to evaluate and to cancel. We send a renewal reminder before each charge.

We will consider a pro-rata refund of a renewal where the renewal was genuinely unexpected — for example, you cancelled but the cancellation did not register. Contact us and we will look at the account record.

4.3 Annual plans

Annual plans may be refunded pro-rata for the unused whole months remaining, less any discount you received for paying annually, if you cancel within 14 days of purchase.

4.4 Downgrades

Downgrading takes effect at the next renewal. We do not refund the price difference for the current period.

5.Wallet balance

• Wallet top-ups are prepaid credit for message and usage charges.
• Unused balance is generally non-refundable and cannot be transferred to another account.
• Balance is not a deposit and earns no interest.
• Unused balance may expire 12 months after your last top-up. We notify you before any expiry.
• Promotional or bonus credits have no cash value and are never refundable.

Exceptions where we will refund an unused balance:

• A duplicate or clearly accidental top-up, reported within 7 days
• A top-up caused by a technical fault on our side
• Where we terminate your account for a reason that is not your breach
• Where local consumer law requires it

6.Message and conversation charges

Message charges are not refundable once a message has been submitted to Meta. We have already been billed for it, and we pass those charges through.

This includes messages that were delivered but not read, messages to recipients who had blocked you, and conversations that produced no business result.

We will credit your wallet where:

• A verified platform fault on our side caused duplicate sends
• You were billed for messages that were never submitted to Meta
• A billing calculation error is confirmed in your favour

7.Non-refundable circumstances

We do not refund where:

• Your account is suspended or terminated for breach of the Terms of Service or the Acceptable Use Policy
• Meta suspends, restricts or bans your phone number or WhatsApp Business Account
• Meta changes its pricing, policies or messaging limits
• You did not use the Services during a period you paid for
• You changed your mind after substantial use
• The request falls outside the windows stated above

8.How to request a refund

Email [email protected] with:

• Your account email and workspace name
• The invoice or transaction ID
• The amount and the date of the charge
• A brief reason for the request

We acknowledge within 2 business days and give a decision within 7 business days. If we decline, we will explain why and point to the clause we relied on.

9.Processing times

Refunds go back to the original payment method. Timelines after approval are set by your bank or payment provider, not by us. Any bank charges or currency-conversion differences are outside our control.

10.Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute.

Raising a chargeback without contacting us may result in immediate account suspension while the dispute is investigated. Where a chargeback is decided in our favour, we may require settlement of the disputed amount plus any fee our provider charged us before restoring access.

11.Contact

This Policy forms part of our Terms of Service. Nothing here limits any right you have under applicable consumer protection law.